Samsung is rolling out mass quantities of replacement Galaxy Note 7 devices to carrier stores. The company says it has shipped more than 500,000 new Note 7 devices to carrier and retail stores and customers can go in for an exchange starting today. Go do it!
According to the CPSC recall announcement from last week, Samsung sold 1 million Galaxy Note 7 phones before it halted sales due to battery explosions. Samsung says that 25 percent of Note 7 devices in the United States have already been exchanged or returned for another device.
You can walk into your carrier store with your Note 7 to do an exchange. Customers that purchased online or from Samsung directly can call Samsung to get a replacement. Samsung is marking all boxes with safe Galaxy Note 7 devices with a special black square on the UPC code. There is also a software update being issued to phones that will show a green battery indicator. If you’ve got that indicator, you can be assured your battery is safe.
Given how much of a nightmare the unofficial recall was, we only hope it’s easier for customers to get safe, replacement phones this time around. So if you’ve got a Galaxy Note 7, get to your local retailer and get a replacement soon.